Frequently Asked Questions

Istanbul Airport Transfer – FAQ

Q: How can I book a service?
A: You can book online, fill the request form or call our call center. Also, you can send an email to

Q: How can I make payment?
A: You can make a payment to the driver on the date of service.

Q: How long will our driver wait for us to clear customs?
A: The driver will wait for 60 minutes after the actual arrival time of the flight.

Q: How will we find our driver after our flight arrival?
A: Your driver will meet you at the front of customs exit with a signboard with your name written on it, unless other arrangements were made.

Q: What should we do if we can not locate our driver?
A: The airport can be VERY crowded at times, therefore if you cannot locate your driver please call the contact numbers provided to you with confirmation.

Q: What happens if our flight is delayed?
A: All flight arrival times are tracked with the airline. Should you arrive early or late (no matter how late!) there will still be a driver to meet you at no extra charge.